Good Night’s Sleep at Four Seasons
From bedtime spa treatments to a darkened environment, every guest experience is sure to include quality rest.
Sleep. Sommeil. Schlaf. Sonno. Sueño.
No matter where you are on the planet, there is no word more important at the end of the day. And perhaps no better place to enjoy it than in a Four Seasons hotel or resort, where a good night’s sleep has been designed into every room.
Just ask John Stauss, regional vice president and general manager of the Four Seasons London at Park Lane. The new hotel takes Four Seasons to a new level of sleep friendliness. Every room has been built to be totally blacked out. Not a whisp of sun will disturb your slumber from the windows, and the drop sill on your room door blocks both noise and light from the hallway.
The attention to your sleep doesn’t stop there. When Four Seasons’ employees put your room in “turndown mode,” the room lights are dimmed, bed linens are pulled back and soft music is turned on. And everything you need for the next morning is placed on one tidy turndown tray, including overnight laundry bag, shoeshine bad, breakfast order card and newspaper order card. “You really don’t want a cluttered bed when you come back to the room,” says Stauss. “To the guests, it is an indication that they are being cocooned, that they can have a good night’s sleep.”
And that “night” can occur whenever a guest needs it to, whether it is 10 p.m. or 10 a.m. Every Four Seasons hotel and resort provides services on a 24-hour basis. That means everything from the front desk to the gym and the kitchen can function on your schedule, not the clock on the wall. And there are special services, too. The new Four Seasons Hotel London at Park Lane opened in late January with a rooftop early arrival facility that includes private shower suites and a lounge, so that guests may ease into their day away from the hubbub of the lobby.
Many Four Seasons properties offer bedtime spa treatments like aromatherapy, facials and special massages to lull their guests to sleep. The hotels keep a record of guests’ linen and pillow preferences so that the bed is the way they want it, even without asking.
And then there’s the bed itself, with a mattress and box springs design so unique that guests often contact the front desk to purchase them for their homes.
But even a good night’s sleep has to end eventually and, for a busy world traveller, it has to end on time. Four Seasons’ wake-up service includes an initial call and automatic reminder. If a guest has a wake-up call and doesn’t answer, hotel staff will follow up with a gentle knock on the door. “Knowing that the hotel cares this much certainly contributes to a good night’s sleep,” says Stauss. “It allows the guest to sleep and not worry about it.”